Tulleeho is committed to delivering the highest standards of education and professional service. We aim to maintain a transparent, fair, and efficient process that allows all students and stakeholders to raise concerns or complaints where there is cause for dissatisfaction or a need for immediate attention.

It is important that if you are dissatisfied with any aspect of a WSET® qualification delivered by Tulleeho—including course delivery, conduct of teaching staff, administration, facilities, management, or matters related to examinations—you have a clear and effective mechanism through which such concerns can be raised, reviewed, and, where appropriate, resolved.

Raising a Complaint
Complaints relating to any action or practice that may affect the integrity or quality of our courses should, in the first instance, be communicated in writing to Head of Education at
[email protected]

Investigation & Resolution Process
Tulleeho undertakes to investigate all complaints in a thorough, fair, and professional manner. This process includes, but is not limited to, the following steps:
1- Acknowledging receipt of any formal written complaint within 7 working days
2- Informing the complainant that the complaint will be investigated by a named individual
3- Providing a response within 20 working days, either with a conclusion or a progress update, depending on the complexity and severity of the complaint
4- Communicating the outcome of the investigation in writing

If the complainant is not satisfied with the initial outcome, the complaint may be escalated to the Main Contact at Tulleeho: Vikram Achanta – [email protected]

An opportunity to meet (in person or virtually) to discuss the matter will be offered where appropriate.

Escalation to WSET® Awards
If the internal complaints process has been fully exhausted and the complainant remains dissatisfied, the final step is to escalate the complaint directly to WSET® Awards.
Complaints should be submitted to: [email protected]
The complainant should include full details of the issue and evidence of the steps already taken at Tulleeho to address the concern.

Examples of Complaints (including but not limited to):

• Dissatisfaction with teaching quality, facilities, or course administration
• Allegations of discrimination or unfair treatment
• Compromising exam integrity, including falsification of results
• Assisting candidates with answers during examinations
• Allowing unauthorized materials (e.g., phones, notes) into the exam room
• Allowing candidates to copy from one another
• Disruptive behavior during examinations (e.g., talking)

Additional Notes

1. Once a complaint is resolved, details of the complaint and corrective actions taken will be documented, and measures will be implemented to prevent future recurrence.
2. All complaint-related documentation will be treated as strictly confidential and will only be accessible to individuals directly involved in managing the complaint. Relevant records will be maintained securely in the student file.
3. If a complaint relates specifically to examination content or results, the student will be provided with the appropriate WSET® guidance notes and forms to enable them to follow the WSET® Enquiries and Appeals Process.